SHIPPING & RETURNS
SHIPPING POLICY
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We ship worldwide.
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Domestic Standard Shipping Flat Rate FJ$5.
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Domestic Express Shipping EMS Courier Services Flat Rate FJ$10
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International Standard Shipping. Flat Rate FJ$35
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Our Shipping rates will be added at checkout.
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Sameday shipping for all confirmed purchases placed before 2pm ( Pacific Time) Mon-Frid. All other purchases placed on weekends and after 2pm will be dispatched on the next working day.
RETURN AND REFUND POLICY
Returns Policy:
Full priced items can be returned for a refund or credit note for any reason
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Sale items and full priced items on temporary promotion purchased at a discount either with a discount code or auto applied at checkout can be returned for Naina Fiji credit only.
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Items purchased in our Naina Fiji Outlets that are eligible for return can only be returned to a Naina Fiji Outlet.
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Items purchased Online cannot be returned to a Naina Fiji Outlet.
Returns Conditions:
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Online purchases must be returned within 14 days* of delivered date
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In Store purchases must be returned within 14 days* of purchase receipt
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In Store purchases may only be returned with proof of purchase
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Item/s must be in original condition, unworn, unwashed, with all tags/buttons etc attached
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Item/s must be free from all stains and fragrances, including makeup, fake tan, perfumes and body odour
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Exceptions: We do not accept returns on jewellery, headwear, bodysuits, face masks & garment accessories for hygiene reasons
* We will use the tracked delivery date for online purchases as your delivered date