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SHIPPING & RETURNS

SHIPPING POLICY

  • We ship worldwide.

  • Domestic Standard Shipping  Flat Rate FJ$5. 

  • Domestic  Express Shipping EMS  Courier Services Flat Rate FJ$10

  • International Standard Shipping. Flat Rate FJ$35

  • Our Shipping rates will be added at checkout.

  • Sameday shipping for all confirmed purchases placed before 2pm ( Pacific Time) Mon-Frid. All other purchases placed on weekends and after 2pm will be dispatched on the next working day.

RETURN AND REFUND POLICY

Returns Policy:

Full priced items can be returned for a refund or credit note for any reason 

  • Sale items and full priced items on temporary promotion purchased at a discount either with a discount code or auto applied at checkout can be returned for Naina Fiji credit only.

  • Items purchased in our Naina Fiji Outlets that are eligible for return can only be returned to a Naina Fiji Outlet.

  • Items purchased Online  cannot be returned to a Naina Fiji Outlet.

 

Returns Conditions: 

  • Online purchases must be returned within 14 days* of delivered date 

  • In Store purchases must be returned within 14 days* of purchase receipt 

  • In Store purchases may only be returned with proof of purchase 

  • Item/s must be in original condition, unworn, unwashed, with all tags/buttons etc attached

  • Item/s must be free from all stains and fragrances, including makeup, fake tan, perfumes and body odour 

  • Exceptions: We do not accept returns on jewellery, headwear, bodysuits, face masks & garment accessories for hygiene reasons

 

* We will use the tracked delivery date for online purchases as your delivered date 

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